NY CITY SAFE CORP (“we” and “us”) is the operator of (https://nycitysafe.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Returns
Please see our Return and Refund Policy for return conditions https://nycitysafe.com/return-and-refund-policy
Warranty Replacements
Service performed under the product manufacturer Warranty will be considered for approval only if the following procedures and policies are followed:
A Warranty Authorization Number must be obtained from the manufacturer BEFORE ANY SERVICE WORK IS PERFORMED. The serial number, description of the product and nature of the problem must be supplied to the manufacturer to determine warranty status before an authorization number will be assigned. Issuance of the authorization number recognizes only the existence of a problem and does not constitute an admission of liability by NY CITY SAFE CORP. Only approved service representatives will be authorized to perform warranty service.
NY CITY SAFE CORP product manufacturers warranty covers defects in workmanship and parts for one year. Defective parts must be returned (not repaired unless instructed) to the manufacturer. If parts are not returned, the warranty invoice will be denied. Do not invoice for parts. Defective parts will be replaced by the manufacturer. State sales tax does not apply to warranty service work and will not be honored.
For complete details concerning NY CITY SAFE CORP manufacturer product warranty please visit the product support section at the manufacturer website:
https://www.amsecusa.com/
https://www.gardall.com/
https://www.fireking.com/
https://www.haymansafe.com/
Delivery Terms
Domestic: In general, domestic shipments are in transit for 3 – 30 days
International: We do not ship internationally
Dispatch Time
Orders are usually dispatched within 3-5 business days of payment of the order
Change Of Delivery Address
For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service inquiries, please email us at info@nycitysafe.com
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