Last updated: May 11, 2021
Thank you for shopping at City Safe.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
The deadline for canceling an Order is within one business day from the moment the order has been processed. Once the product has been shipped, a third-party carrier has been appointed to take possession of the product delivered.
In order to exercise Your right of cancelation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email or by phone
We will reimburse You no later than 3 business days from the time the order has been processed. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
City Safe strives to provide our clients with the best shopping experience possible. At any time, the customer can call City Safe for free consultations and questions about their safe
We stand by our products 100% and only sell Goods from the highest quality manufacturers. City Safe does not reuse or sell refurbished Goods. Unless explicitly written during the time of sale. Goods that have been used by previous owners, are no longer under warranty and thus can not be resold.
Since the Company does not resell used or refurbished products, the Company can not accept returns unless Goods have arrived damaged.
All sales are final unless Goods have arrived damaged by the manufacturer or shipping carrier. In the event goods have arrived damaged, you will be sent a free replacement of the same product you ordered. You will also be provided a shipping label to send the damaged goods back to the manufacturer. In order to be eligible for a replacement, please make sure that:
All claims within the 30 days of Goods arrival with be handled through NY CITY SAFE CORP. After 30 days, any warranty and replacement claims should be made directly with the Goods manufacturer.
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the address specified in the shipping label provided by the Company. If a replacement request has been approved you will be provided a shipping label. Goods must be returned in original packaging.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@nycitysafe.comBy phone number: (646) 499-1515
Here at NY CITY SAFE CORP we strive to provide our customers with the best products and service available. We appreciate your business and want every purchase to go as smoothly as possible.
Every Goods City Safe provides comes directly from the manufacturer. Under no circumstance with City Safe sell refurbished or used Goods. Since a used Goods can not be resold, all sales are final and cannot be canceled from the moment the Goods order has been processed
“When my safe with many important documents in it wouldn’t open, I got anxious and googled several different ways… Left a couple messages and never heard anything back. Then I found City Safe – they came the same day. They completely fixed everything!!! City Safe rescued us! Thanks so much!”
“They completed the lock replacements and repair fast! So happy I worked with them! The price is great! Very reasonable! Will use them again in the future!”
“Responded to my call right away! Thank goodness for you guys! Didn’t know I needed repair on my locks and that they needed maintenance every now and then! They provided a professional and good value service and I got a consultation for free. Do not hesitate to work with them!”
“Got locked out of my jewelry safe, it wouldn’t open and it made so anxious! Called City Safe and I am so glad that they respond immediately! They saved the day and recommended me some maintenance methods. Beyond grateful! Highly recommend!”
“They completed my repair and maintenance so fast! Didn’t expect that! So glad I worked with experts! Very reasonable price too! Thanks guys!”
“Woah! I didn’t know my safe needed repair that’s why I got locked out! I knew I had to properly maintain it but I didn’t know how and the guys from City Safe helped me out, a lot! They provide professional and good value service! You also get a consultation for free!!! Would recommend to family and friends! ☺”
“Got so worried how to move my safe without damaging my floor! I didn’t want to pay for the damage! City Safe saved the day and helped me all throughout the entire process. Beyond grateful for this! Recommended you guys to my family and friends!”
“I planned to move out but didn’t know what to do with the safe I have. It’s large so I was not certain of the process of moving. I called City Safe and they were glad to help! So thankful for them! No damages and I was able to transfer it to a recommended area in my new place!”
“ They provide professional and good value service! You also get a consultation for free!!! Would recommend to family and friends!”
“After losing my keys right sometime recently my greatest assembly of the year, I thought it was the conclusion of the world. I looked for a Locksmith in New York and called City Secure instantly. Realizing my crisis, a locksmith arrived in less than 30 minutes and was able to grant me about quick get to my supplies. I was so inspired by the incite benefit that I called them back after my assembly to supplant the locks at my office. Predominant, incite and dependable benefit earned my trade for life!”
“Changed keys and locks again for security purposes. City Safe always sends technicians that are super knowledgeable, and most importantly, honest and reliable!”
“Clear, concise explanation of the system and provided helpful tips for its maintenance as well. Will highly recommend this team!”
Provided to all neighborhoods in New York.
We will make sure you are happy with our service
On all safes sold. City Safe provides a warranty for all service
We will ship your safe to almost every state
